Best Technology is northeastern Ohio’s leading provider of I.T. Management knowledge and leadership for small to medium businesses. Our firm offers the most effective locally-outsourced I.T. Management offering in the region, one that brings an immediate increase in value to our clients’ computer and network systems.
Four programs are available to our clients:
Managed Local-sourced Helpdesk: This is a block consulting program designed to meet the budgetary needs of smaller organizations, typically with 10 to 500 computers users. This program is designed to provide superior technical support to non-technical users who do not have internal I.T. staff.
Managed Ticketing: This program is design to give I.T. departments access to a scalable, high-end, cloud-based process automation system–increasing the speed of their issue resolutions while providing access to third-level engineering support on an as-needed basis.
Managed Technology Program (MTP): This exhaustive monitoring and alerting solution can be managed by Best Technology or by corporate I.T. It provides a monitoring appliance and a cloud-based service center that monitor your critical business equipment in just the level of detail you need, all 24×7. ( More Info )
Virtual CIO (VCIO): Provides a business strategist for your small to medium business as well as prescheduled business reviews to audit I.T. effectiveness, user satisfaction, network performance metrics, and budgetary planning. Ideal for small to medium-sized businesses with or without internal I.T. support. ( More Info )