Best Technology Receives Prestigious Weatherhead 100 Award

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Today, Best Technology received a 2016 Weatherhead 100 Award, a special honor given by the Weatherhead School of Management at Case Western Reserve University in Cleveland.  Best Technology, founded in 2006, was nominated in the category of “Upstarts”, for well-established small organizations.  Best Technology provides help desk, repair, and network management services to about forty-five businesses in Ohio, Florida, Michigan, and Pennsylvania.

The award was presented to Best Technology’s management team at the Weather 100 Awards Banquet on December 1, 2016.  This was Best Technology’s first time receiving the honor.

“It’s very exciting,” said Ted Wallingford, CEO of Best Technology. “We believe that by executing our core values of honesty and integrity while delivering superior tech service, we’ll continue to grow. Receiving an award that validates this philosophy helps our team and our peers to understand why we do things a bit differently at Best Technology.”

That difference is the key to the success of the company’s I.T. services customers, like KS Associates, a civil engineering firm and client of Best Technology. “What I like most about Best Technology is their quick and detailed communication regarding their efforts to support our business,” said Mark Skellenger, Vice President of KS Associates. “We’ve worked with Best Technology for ten years and hope to for another ten.” (KS Associates is also a former recipient of the Weatherhead 100 Award.)

Best Technology is a prior two-time winner of the Golden 30 Award (2011 and 2012), presented to companies who’ve demonstrated world-class business performance.

Automation Isn’t Always the Answer, Warner Bros. Will Tell You

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It was recently reported that Warner Brothers film studio filed a request with Google to have its own material removed from the search index.  Warner claimed that the material–kept on its own web sites–was in violation of copyright law.  Of course, Google complied with the request and removed the material–links to films like The Matrix and The Dark Knight.

Naturally, this didn’t go unnoticed. The BBC reported the gaffe and charged an anti-piracy consulting company called Vobile with making a mistake by reporting the legitimate Warner content as pirated.

Turns out, this isn’t the first time it’s happened. In fact, the culprit in most of these mistaken identity cases is automation. Companies like Vobile use automated algorithms to spot smoking guns online–except, in these cases, their algorithms weren’t as keen as they would’ve been if aided by the judgment of a human review.  This lesson is something being learned in the self-driving car business, too.

Best Technology also uses automated systems to monitor and maintain our clients’ computer systems and networks–however we pride ourselves on a rigorous commitment to manual, human-conducted maintenance. The reason for that commitment is underscored in the Warner Brothers copyright story.

Computers and software can be used to speed up content analysis, and even to speed up decision-making. But ultimately, the holistic, organic, situational judgment of our team of people is what sets us apart from other managed I.T. services companies. Best Technology combines the process of escalation with team-based troubleshooting and good judgment guided by best practices.

Yes, we use automated tools in our own private cloud, but we also practice critical thinking and perform serious analysis on our clients’ behalf.  One such example of this is our Managed Security Controls program, which offers security auditing as a managed service. Could we offer this using only automation? Yes, but the real value is in the brainpower provided by our consulting team.

Andrea Witt Joins the Best Technology Team

Andrea-WittAt Best Technology, we’re always on the lookout for kindred spirits: those folks who love to help create successes each day.  People who understand that our own success comes only when we aide our customers in achieving their success.  People like Andrea Witt.

Andrea recently joined Best Technology as our Business Office Manager. She’s based in our service center in the Great Lakes Technology Park. Her mission is to enable our customers success by providing competitive, accurate equipment and software solutions while managing the daily affairs of our main office.

“I joined Best Technology because I love watching my customers succeed, and I knew that at a growing place like this, I would definitely have that opportunity,” Andrea says.

We’re excited about Andrea’s experience—which includes being a business unit manager for Verizon, HR studies in college, and a history of passionate customer service.

“While my chief concern is making sure the business runs smoothly—that really means helping our customers’ businesses to run smoothly,” Andrea explains. “It really makes me happy that I can help the team promote efficiency and growth among our awesome clients.”

It really makes us happy to have Andrea on board!


Scott Flournoy Joins the Best Technology Team

Scott Flournoy, Business Technology Consultant

Scott Flournoy, Business Technology Consultant

Scott Flournoy joined Best Technology as a Business Technology Consultant last month–and he’s quickly become an integral part of our problem resolution process.  Customers love to speak with him on the phone and on site while he works with other members of our team to resolve their tech problems and improve the reliability of their systems.

Scott is a graduate of the Lorain County Community College Associates’ program in Network Technology and recently worked as a network support technician at Sherwin Williams.  We’re proud to have Scott on board here at Best Technology!

The I.T. Team with the Right Tools for Your Business

Team-2015At Best Technology, our team’s main focus is the success of your business. From desk side software assistance to remote support and server monitoring, everything we do is geared around keeping your important systems up and running–so you and your business can succeed.

To accomplish this, we hire the best, maintain a very high baseline of industry-recognized certifications, and strive to find team members that are difference-makers. We want all of our teammates to bring the intangibles–professionalism, courtesy, and efficiency–to the service we provide for your organization.

Find out more about our team here, or contact us.